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Serviceability is the dimension of quality that refers to a . ?the degree to which a product's design and operating characteristics meet established standards b
Serviceability is the dimension of quality that refers to
a ?the degree to which a product's design and operating characteristics meet established standards
b ?how a product looks, feels, tastes, and smells
c ?a probability of not malfunctioning during a specified period
d ?the speed and ease of repair
e ?a measure of product life
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Service Management Operations, Strategy, Information Technology
Authors: James A Fitzsimmons, Mona J Fitzsimmons
6th Edition
0077228499, 9780077228491
