Servicematchs an upcomingcompanybased in Melbourne Their primarypurposeof businessis to provide a platform where clients can access services, needed on a regular basis, easily. These servicesincludeheavy goods transportation domesticand commercialleaning landscapeand lawn maintenanceand design plumbingworks electricalworks constructionand many more The business process starts with registered clients and service providers. Clients register with Servicematchusing a simpleregistrationform (AppendixA) and can then requestfor quoteson a service. From the perspective of the company, the clients are mainly classified as corporate and individualclients Corporateclientsare those who requireservicesfor professionalpurposesand individualclients are thosewho requireservicesfor personalor householdpurposes For each of the registered clients, the company keeps record of their name, address, phone number and email address. Apart from this basic information, the company also keeps track of property ownership circumstancesof the individualclients They want to know whethera client is a propertyowner, or a tenant in a rental property. Servicematchuses the information for promotional purposes. For the corporateclients the companyalso keeps track of the businessinformationsuch as name of the corporationand businessarea. Similarly serviceprovidersor businessesregisters(AppendixB) with the companywith their details and are approached by the company if there is any suitable work for them. For the registeredbusinesses the contactpersonname phonenumber email address businessaddress suburb, and ABN number are recorded. Servicematchdo not allowa businessto registerwith them unlessthey have a valid AustralianBusinessNumber Moreover the businessesare mainly of two categories i.e. corporatebusinesses who are registeredas a company and freelancerswho are registered as single person service providers. Servicematc/keeps track of these two categories as they offer the some of the freelancers free careerseminarsfor continuousserviceimprovement and future businessexpansion When a registered client requires assistance fromServicematchthe person creates a job request by filling up a job requestform (AppendixC). Jobs can also be of two main categories Casualjobs are only createdby individualclients and are one-time events On the otherhand contractualjobs are only createdby corporateclients and have specificcontractstart and end date Each job is assigned a unique job id, a job description, a level of urgency. Servicematchmaintainsa collectionof suburbs Each suburbhas a name and postcode They also store informationaboutadjacentsuburbs A suburbcan have more than one adjacentsuburb Every createdjob is related to one suburb Additionally each job belongsto one of the predefined job industries Each industryhas a uniqueid and a title When a business(both corporateand freelancer) registers, they are also required to select one or more industries to be affiliated with. Oncea job is created based on the suburb the nearbybusinesseswho are affiliatedwith the same job industry are notified The interestedbusinessesprovide quotesfor each job requests based on the job descriptionand urgency. A job can receivemany quotesfrom differentbusinesses Similarly a businesscan quote many jobs at the sametime The amountof money quoted by a businessfor a job, is also recorded Once the client evaluatesall the quotes one businessis assignedthe job, and the informationis recorded. The paymentsystemof Servicematchis a very simpleone The invoiceis generatedagainsteach job that has a uniqueinvoicenumberand the amountto be paid by the clientto the business One job can have multipleinvoicesassociatedwith it. The companyfurtherkeeps track of the trade unionsthat representsome of the industrieslisted by Servicematch The officialsbelievethat if they have listed unions contactdetails it mightbe helpfulto communicateeasily with the businesseson a masslevel A trade union can represent more than one industry, for example, Mowers Union represents Landscaping and Mowing industries However each industryis representedby at most one trade union Servicematchallowsthe freelancersto becomea part of elite members club. Additionally it also allows the trade unionsto becomeelite members The perks of being an elite memberis to get invitation to different career seminars which are free and beneficial for businesses to thrive. An site member is a registered freelancer or e union r resentalive but not all freelancers or unions