Services are different from goods in many ways. Therefore, managing service operations requires a different focus than managing manufacturing operations. The service industry often uses the service-profit chain as a model for building a successful business. Use your knowledge of the service-profit chain to select the three labels missing from the following diagram. A. B. C. Sol Mal gner, and 1. Zornitsky, "Internat Service Quality, Customer and Job Satisfaction: Linkapes and Implications for