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Sesnie Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives financial, customer internal business process, and learning and
Sesnie Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives financial, customer internal business process, and learning and growth i (Click the icon to view the specific objectives.) E: (Click the icon to view KPls and corresponding data) Read the requirement Data table COM Sesnie Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Sesnie Corporation has collected for the past quarter Sesnie Corporation Balanced Scorecard Report A B For Quarter Ended December 31 1 Goal Actual Goal Perspective Objective KPI Goal Actual Achieved? 77% 78% KPI Percentage of employees with access to customer 2 relationship database 3 Number of plant accidents Core product line profit as a percentage of core product line 4 sales 5 Employee satisfaction survey (1-5, with 1 as most satisfied) 4 Financial 2. 13% 16% 1.1 1.5 Customer 6 Sales revenue growth-core product line $2,300,000 $2,150 000 7 Number of customers 125 000 135 000 8 Number of units produced per hour 7.2 6.8 9 Number of repeat customers 99,000 101 000 Print Done More info Through its strategic management planning process Sesnie Corporation has selected two specific objectives for each of the four perspectives, these specific objectives are listed in the following table Specific Objective 1. Increase profitability of core product line. 2. Improve production efficiency. 3. Increase number of employees with access to customer relationship database. 4. Increase customer retention 5. Increase plant safety. 6. Increase number of customers 7. Increase sales of core product line 8. Improve employee morale Print Done
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