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Sesnie Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and
Sesnie Corporation is preparing its balanced scorecard for the past quarter. The balanced scorecard contains four perspectives: financial, customer, internal business process, and learning and growth. (Click the icon to view the specific objectives.) 'Click the icon to view KPIs and corresponding data.) Read the requirement. Internal business process: Learning and growth: More info Through its strategic management planning process, Sesnie Corporation has selected two specific objectives for each of the four perspectives; these specific objectives are listed in the following table. Specific Objective 1. Increase profitability of core product line. 2. Improve production efficiency. 3. Increase number of employees with access to customer relationship database. 4. Increase customer retention. 5. Improve post-sales service. 6. Increase number of customers. 7. Increase Return on Investment (ROI). 8. Improve employee morale. Data table Sesnie Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Sesnie Corporation has collected for the past quarter. Requirement Prepare a balanced scorecard report for Sesnie Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced scorecard report, select if the associated KPI goal has been achieved. (Enter in the objectives using the numbers provided in the popup. Abbreviation used: \# = number.)
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