Session 2 Discussion Items Available on May 10, 2023 12:01 AM.Access restricted before availability starts.Subscribe

Case 2- Organization Culture for Total Quality Management

Please Review the case and respond to the following questions:

1. Do agree with the study findings? Please discuss.
2. Based on this study, what do you think is the culture of your organization and why?
3. Do you believe your organization has or can implement TQM successfully? Please discuss.
4. Review and comment on other submissions.

Other Discussion Questions

1. Discuss the difference betweenMBNQA andISO 9000
2. Do you see any relationship between MBNQA and ISO 14000? Please elaborate.
3. The growth of ISO 14000 has been much slower than ISO 9000. What are the factors underlying this difference?
4. Can ISO 9000 certification help a software organization achieve CMMi level 3 or higher? Please elaborate.
5. If ant organization has wona quality award or is certified to any quality standards, please share experience.