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Seven Seas Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Seven Seas are identified. a. Identify

Seven Seas Inc. provides cable TV and Internet service to the local community. The activities and activity costs of Seven Seas are identified.

a. Identify the cost of quality classification for each activity and whether the activity is value-added or non-value-added.

Quality Control Activities Activity Cost Quality Cost Classification VA/NVA Classification
Billing error correction $58,100

fill in the blank 1 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 2 of 18

Non-value-addedValue-added

Cable signal testing 132,800

fill in the blank 3 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 4 of 18

Non-value-addedValue-added

Reinstalling service (installed incorrectly the first time) 124,900

fill in the blank 5 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 6 of 18

Non-value-addedValue-added

Repairing satellite equipment 33,200

fill in the blank 7 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 8 of 18

Non-value-addedValue-added

Repairing underground cable connections to the customer 37,800

fill in the blank 9 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 10 of 18

Non-value-addedValue-added

Replacing old technology cable with higher quality cable 156,900

fill in the blank 11 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 12 of 18

Non-value-addedValue-added

Replacing old technology signal switches with higher quality switches 179,300

fill in the blank 13 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 14 of 18

Non-value-addedValue-added

Responding to customer home repair requests 69,700

fill in the blank 15 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 16 of 18

Non-value-addedValue-added

Training employees 37,300

fill in the blank 17 of 18

AppraisalExternal failureInternal failurePrevention

fill in the blank 18 of 18

Non-value-addedValue-added

Total activity cost $830,000

b. Prepare a cost of quality report. Assume that sales are $3,320,000. If required, round percentages to one decimal place.

Quality Cost Classification Quality Cost Percent of Total Quality Cost Percent of Total Sales
Prevention $Prevention Prevention% Prevention%
Appraisal Appraisal Appraisal% Appraisal%
Internal failure Internal failure Internal failure% Internal failure%
External failure External failure External failure% External failure%
Total $Total Total% Total%

c. Prepare a value-added/non-value-added analysis. If required, round percentages to one decimal place.

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