Several best practices in regards to Continuous Improvement were discussed in class. Which of the following are Continuous Improvement best practices?

Question 1 options:

When leading an improvement initiative, PMs should engage the sponsor to support the initiative.

When leading an improvment initiative, PMs should employ an incremental approach.

When leading an improvement initiative, PMs must focus resources to identify and neutralize the resisters to change.

When leading an improvement initiative, PMs need to be concerned about the "Law of Dimishing returns" when determining scope.

Question 2 (2 points) When preparing a proposal for an improvement to a business process, which of the following is the LEAST important to consider?

Question 2 options:

If the proposed incremental improvement can adequately scale up to a global change.

Whether the resources are available to implement the plan.

The speed with which the incremental improvement can be realized.

The impact of how the improvement plan will affect business operations.

Question 3 (2 points) Which of the following is not synonymous to "Leaning" a process?

Question 3 options:

Reducing staff levels to maintain the balance of the triple constraint.

Using a tool like SIPOC to optimize how the Inputs are turned into Outputs.

Eliminating or reducing process steps without impacting quality.

Maximizing work not done.

Question 4 (2 points) Which of the following represents a correct order to document the SIPOC?

Question 4 options:

I-O-S-C-P

S-I-P-O-C

P-S-I-O-C

C-O-P-I-S

Question 5 (2 points) A number of quality improvement approaches were discussed in class. What do these systems have in common?

Question 5 options:

They were developed by "Fathers of modern quality", such as Deming, Crosby, Juran and others in the 1960s/70s.

They are all based on PMBOKian principles.

They use similar tools to those we discussed in our quality course.

They are all proprietary (Trade Marked) approaches.