Several ideas for reducing people turnoffs are offered in this chapter. Among them is/are (Chapter 6): A. changing employee communication behaviors, which can be done easily with training. B. clearly identifying taboos-certain messages, terms, language and nonverbal behaviors that are unacceptable. C. hiring people with good technical skills rather than stressing interpersonal skills. D. All of the above.Companies can enhance their "trustability" by (Chapter 7): A. automatically renewing subscriptions or product shipment so that customers don't have to do this. B. giving different policy answers to individual customers. C. keeping pricing information confidential so that customers do not feel they are paying too much. D. exceeding expectation for openness and transparency