Shan Tours is a city centre travel agency that specialises in tours and vacations in Malaysia. The agency regularly employs permanent 25 employees. During the spring and summer, the agency employs an additional 2025 temporary staff, mostly pensioners and students. The agency is considering purchasing the right to use the software system Tripex, which supports the planning with flight and vacation site vacancies and price information. If purchased, the software will become the main working tool for the agency staff.

i. Discuss the importance of the training usability and operational usability tests to be performed by the agency before it purchases Tripex. [10 marks]