Shantay is a patient registration employee at a local hospital and she is being considered for promotion. Customer service scores are the primary piece of data considered by management. Customer service scores are measured monthly on a scale from 1% to 100% with 100% being the highest and the target for all employees is 80%. During her promotion discussion, Shantay's manager asks her how many months she has exceeded the the target of 80%. Which component of the evaluation framework is Shantay's manager focused on? Group of answer choices Magnitude Authority Frequency Impact