Shantay is a patient registration employee at a local hospital and she is being considered for promotion. Customer service scores are the primary piece of data considered by management. Customer service scores are measured monthly on a scale from 1% to 100% with 100% being the highest and the target for all employees is 80%. Many of Shantay's peers have been employed longer at the hopsital. Shantay's manager is concerned about what will happen if they promote Shantay above her more tenured peers. She worries that the promotion of Shantay could lead to staff departures. Which component of the evaluation framework is Shantay's manager focused on? Group of answer choices Frequency Impact Authority Magnitude