Shanti recently went to a communication workshop to help improve her workplace performance. She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker. She learned techniques regarding maintaining eye contact and sending back channel signals to show interest. In the communication workshop, Shanti learned listening. participative dynamic active evaluative communicatory At the end of a long meeting with many new people, four people are overheard having a heated conversation. Isabel and Linda are debating the project outcomes. Pietro keeps interrupting them trying to share his opinions, and Yuki is standing with her arms folded waiting for her chance to speak. Now that you have assessed the situation, you can use your skill in to help end the disagreement. buffering filtering social presence active listening social acceptance