Shari is an insurance company claims adjuster. During her meeting with Roberto, whose wife was seriously injured in an industrial accident, Shari tries to imagine what it must be like for Roberto to handle all the household responsibilities that his wife used to handle in addition to caring for the disabled wife. By imagining what it must be like for Roberto, Shari is demonstrating

$($Search Chapter $4)$

a$.$ courtesy.

b$.$ empathy

c$.$ rapport.

d$.$ sympathy.