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sheet 2 Checksheet Data for Customer Concerns During the Freadilunch Restaurant Rush Hours Day Mon. 11:00 11:30 12:00 12:30 1:00 1:30 2:00 Total Take-out probs.
sheet 2
Checksheet Data for Customer Concerns | ||||||||
During the Freadilunch Restaurant "Rush Hours" | ||||||||
Day | ||||||||
Mon. | 11:00 | 11:30 | 12:00 | 12:30 | 1:00 | 1:30 | 2:00 | Total |
Take-out probs. | 2 | 4 | 3 | 5 | 4 | 1 | 2 | 21 |
Long table wait | 0 | 5 | 7 | 6 | 3 | 2 | 1 | 24 |
Inefficient service | 1 | 4 | 5 | 6 | 4 | 5 | 3 | 28 |
Surly waiters | 0 | 3 | 5 | 4 | 5 | 3 | 5 | 25 |
Long lines | 0 | 4 | 6 | 7 | 4 | 2 | 1 | 24 |
122 | ||||||||
Tues. | ||||||||
Take-out probs. | 1 | 3 | 6 | 7 | 3 | 4 | 1 | 25 |
Long table wait | 3 | 5 | 6 | 4 | 3 | 2 | 3 | 26 |
Inefficient service | 2 | 2 | 4 | 3 | 2 | 2 | 1 | 16 |
Surly waiters | 1 | 3 | 7 | 4 | 3 | 5 | 3 | 26 |
Long lines | 0 | 4 | 6 | 5 | 4 | 2 | 1 | 22 |
115 | ||||||||
Wed. | ||||||||
Take-out probs. | 1 | 1 | 4 | 5 | 3 | 1 | 2 | 17 |
Long table wait | 2 | 3 | 7 | 5 | 3 | 1 | 2 | 23 |
Inefficient service | 0 | 2 | 2 | 0 | 2 | 3 | 4 | 13 |
Surly waiters | 2 | 1 | 2 | 3 | 1 | 5 | 3 | 17 |
Long lines | 0 | 4 | 5 | 6 | 4 | 2 | 1 | 22 |
92 | ||||||||
Thur. | ||||||||
Take-out probs. | 1 | 3 | 2 | 4 | 3 | 2 | 0 | 15 |
Long table wait | 0 | 6 | 4 | 5 | 3 | 2 | 1 | 21 |
Inefficient service | 2 | 3 | 4 | 3 | 2 | 2 | 1 | 17 |
Surly waiters | 1 | 2 | 3 | 3 | 2 | 4 | 3 | 18 |
Long lines | 0 | 3 | 6 | 5 | 3 | 2 | 1 | 20 |
91 | ||||||||
Fri. | ||||||||
Take-out probs. | 1 | 1 | 4 | 0 | 1 | 3 | 1 | 11 |
Long table wait | 2 | 3 | 5 | 8 | 4 | 3 | 2 | 27 |
Inefficient service | 2 | 2 | 6 | 2 | 2 | 3 | 4 | 21 |
Surly waiters | 1 | 2 | 2 | 1 | 2 | 1 | 2 | 11 |
Long lines | 1 | 7 | 6 | 8 | 4 | 3 | 1 | 30 |
100 | ||||||||
Totals by time
| 26
| 80
| 117
| 109
| 74
| 65
| 49 520
|
|
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