Question
Sheila and Barbara are billing department managers in a call center. Senior management hasgiven employees who answer phones only a limited amount of time to
Sheila and Barbara are billing department managers in a call center. Senior management hasgiven employees who answer phones only a limited amount of time to spend with each customer.Sheila and Barbara want to make strategic marketing changes. They must have the support of____________ in order to succeed.
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Next Generation Data Management
Authors: Dr Mark Brady, Barry Lyons, Arjan Van Woensel
1st Edition
0578392186, 978-0578392189
