SHINING SDN BHD: HUMAN RESOURCE DILEMMA

At the end of June, Alex, president of SHINING Sdn Bhd, sat inside his carriage outside the company and thought about the problems he faced. Alex just met Zul, one of the best and most prolific supervisors. zul just gave a resignation. He had claimed that he could no longer control his work.Alex must make a decision quickly if Paul is to be replaced.

SHINING THE COMPANY

SHINING Sdn Bhd (SHINING) is considered by its competitors and customers in the business as one of the most established and best-managed commercial pool service companies in the Greater Kuala Lumpur area. SHINING services involve a variety of seasonal pool requirements for commercial customers, most of which are apartment buildings and hotels with swimming pools.

These works include cleaning, painting, filling outdoor swimming pools, and supplying rescuers and pool chemicals. All year round, mechanical maintenance is stored on the pump and filter in each pool. The busiest and most profitable periods are school holidays and festive seasons when the company also supplies rescuers for apartment buildings with swimming pools. Commercial pool companies bid for contracts for these apartment pools the beginning of the year. During peak seasons such as school holidays and festive seasons, college or high school students have worked to fill a huge seasonal increase in demand for rescuers.

MATCH

Competition is important for contracts that are bid at the beginning of the year. Although SHINING serves onlyforty groups, while some other companies serve more than a hundred, Alex believes the firm was repeatedly awarded the best contracts due to its long-standing reputation for quality service. With 20 years of experience in the industry, he is confident that shinING's extensive training of security guards is key to recruiting, maintaining and maintaining this service business. The best are those where building superintendents complain the least and building owners pay their contract bills on time.

ORGANIZATION

Alex is the president and board member of SHINING. Alex is primarily responsible for the company's sales and customer relations. His brother, a lawyer, owns the majority of the shares and is a silent partner. Chau, the nephew of Alex, is the vice president of SHINING. Chau is responsible for the day-to-day operations at the Headquarters. These include the management of five division supervisors, a two-employee maintenance crew and bookkeeping.

SHINING divides the crew into parts based on geographic location. Each section is responsible for seven to nine pools, with one supervisor per section and one rescuer per pool. Each rescuer opens his pool in the morning, cleans it, d conducts chemical tests to determine whether to add chemicals and, if necessary, to add appropriate chemicals. The security guard would then contact Mrs Official to inform Chau that everything was fine. This process will take about an hour and so my rescuer took this opportunity by showing up to pass or report from home, not doing work, and still being paid.

Zul, 20, had worked for SHINING two years ago as a lifeguard during the university semester break. Currently, Zul is one of the supervisors of the SHINING division. Zul believed that one of the keys to his work as a good overseer was to keep his saviors motivated. He knew it could be very boring for rescuers to sit by the pool for hours with little to do. Other responsibilities of zul include scheduling rescuers to the pool, training, hiring, and rescue dismissal, payment schedule, public relations, supply scheduling, and many other tasks. Alex knows that, with the complexity of the job, it takes a long time to train and accustom the supervisor to a particular part, and no one knows division better than Zul.

CONDITION

Last May, Zul was promoted to supervisor. His ambitions and management capabilities were proven by the superintendent of the building of the pool where he worked. The supervisor of the Zul division has left a short notice and has recommended that SHINING promote Zul to the post; As a result, based on this recommendation, Zul fills the vacant position.

SHINING Pools hired only a few employees from a rival pool service company that, he preached among supervisors, was bought. Many of these people, who were much more experienced and older than Zul, worked as rescuers in the Zul section. This made Zul feel important because he took on greater responsibility than other employees. Alex tells zul not to press new friends "at work" because they already know their responsibilities. Zul has just bought a motorcycle, at the request of a jackie, to help him get around his part to visit the pool every day.Zul, although initially in no doubt about shopping, agreed that it was the best decision. It all started well but problems soon developed during the peak season.

Zul wasn't always sure that the rescuer heard it when he made a backrest method to clean the pool or direct them how to use the filter. A new savior, Malik, is very troublesome. He has no previous experience and does not seem to be equipped with doing manual labor. Zul felt compelled to come in early summer to give Malik some much-needed help, although he disturbed the usual morning break he visited all the ponds in search of a troubled place. He spent hours teaching him how to use the pam and how to empty both the pool and the jiran pool across the street. This extra pool would be cleaned up in an hour before he started the usual duties so that he would be paid half a period for that hour. Malik consistently complains about other ponds. He believed that it was not his responsibility, and whenever Zul visited Malik, the pool was clean but the other pond was always dirty or overcast due to a shortage of chemicals. Before the peak season begins, Zul asks Chau to see if SHINING can hire someone else to host a second pool. If so, Zul would be happy to recruit someone. A week later, alex called Zul:

Alex: "I heard that the crew had a problem with space M."

zul: "Yes boss, he won't go in, at the time of the morning, and clean up both swimming pools. I'm afraid it doesn't work. He knew what to do.

Alex: " There is no problem, I have hired a teenager to clean up another pool. I told him to report to you in the building pond tomorrow morning. He is only 16 years old, but he is smart. Train him and everything will be fine.

zul: "Sounds good. Oh, by the way, how do you like the way I've run my division? Alex: "Oh, didn't I tell you? You're one of the best overseers I've got. Keep up the good work.

Two weeks later, the superintendent of the building of thepond M alik was called zul after work:

Inspector: "I have told your boss to fire the child. I don't want a 16-year-old doing rescue work. I don't care how good he is, I pay money for experienced people.

from calling Alex:

Alex: "Sorry zul, you need to go back to the old system and fire the young man tomorrow morning. Tell Malik to come early again so that we can find a way out.

A week later, zul received a message from Chau that the superintendent at the Malik pool had complained again. Zul rides to the location to find out the source of the complaint from the watchdog:

Superintendent: "I looked in the filter room this morning and I found that the pump was left but all the valves were closed. You can damage the filter pump worth RM15,000!Get your actions together or you'll lose our contract!

Zul confronted M.A. on the watchdog's observations:

Malik : "I'm not going to make that mistakeyou train me yourself. I've spent a week training one of the teenagers who lives here how to clean it up, so I don't have to. He's older than the last one. I think it's going to be fine.

Zul spoke to the 18-year-old in question and, as suspected, he had emptied the pool that morning but he forgot to open the valve. Zul marched back to Malik and exploded:

Zul: "I would fire you if I could, but I don't have anyone to replace you, nor do I have time to train someone.You're incompetent and nave.Shape and do both pools as they should!

With that, Zul rode his motoscal. He was angry; He has two hours to deliver a pay cheque this week around his part and he feels personally responsible for the issue. On the way home that night, a car came out in front of the zul at the intersection. Zul swerved and slammed. Motoscal was eliminated but Zul received only a few obstacles. Although Zul's injury will not keep him from doing his job, he still gives his resignation. Alex thinks that Paul believes that he is responsible for the poor work of M and that he has become very upset. Alex realizes that, with a workload at his peak, he has little time for long-term design.

Alex also noticed that not only Malik, other rescuers experienced serious problems, especially in performing their daily tasks and dealing with customers. Most rescuers just do their daily work without much commitment. There are complaints from customers about bad attitude during work. There are also cases of negligence of work such as misplacement of equipment, chemicals and detergents; and some nights are engaged in heated arguments with residents of apartments. Some supervisors seem to have trouble controlling rescuers under their supervision.

Maintenance Crew

The problem doesn't end with Zul. Raju, one of the two organizing crews under chau's responsibility, also showed some attitude problems over the past two months.Colleagues complained that Raju often applied for leave or even disappeared without proper explanation. He seems to have problems every time at work. This has caused a lot of problems for other administrations

Crew because he had to cover Raju's work. Raju is the father of two sons, and for the understanding of raju , he recently divorced. He has held the same position since he joined the company ten years ago. He was once an experienced and experienced employee. Recently he pointed out some highland issues.

Question 1

Talk about the ways that Chau and Alex need to deal with the issue of conflict and the role faced by Raju.

Question 2

Training is important to employees and should be adapted to the needs of different employees. In the case of SHINING, discuss three (3) training methods and three (3) training topics each for supervisors and rescuers.

Question 3

Alex and Chau have to find someone to replace zul. In this context, talk about the process of recruiting and choosing the ones they should evoke to ensure they will hire a good replacement for Zul.