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Short Letter Report: Pharmacy Employee Problem As the head of your pharmacy's personnel group, you have been hired to advise the Saskatoon Council of Pharmacists.

Short Letter Report: Pharmacy Employee Problem As the head of your pharmacy's personnel group, you have been hired to advise the Saskatoon Council of Pharmacists. The council has asked you and your associates to investigate a problem with the employees at one of your pharmacy's busiest stores. In 1998, Jacob Klaymore was hired as the pharmacist at Sask Town pharmacy and has worked there for the past 16 years. Over that period, there has been a high turnover of pharmacy technicians: 27 have been hired and let go. Sask-Town has since opened three other stores and none of them have the same high rate of turnover. Some employees at the original location have hinted that there is a problem with Mr. Klaymore, but it is your job to investigate. As you look into the matter, you immediately decide that the employees are right. A problem definitely exists. In addition to the many technicians who come and go, you see that families and individuals often leave the pharmacy angry or even with the wrong prescription. Mr. Klaymore sometimes refuses to fill prescription orders for those on social assistance. Your investigation further reveals that the person in charge of inventory makes many

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