1. Shrek Hospital is a rural referral hospital. The administrators believe that balanced scorecard will provide a framework for managing the hospitals most important business. They identify community, patients, and providers (i.e. physicians) as their customers.
   1. List SIX different (and specific) measures that could be included in the customer perspective that may be appropriate for Shrek Hospital.
2. 2. Describe the benefits of implementing a balanced scorecard for individual employees as well as for managers of Shrek Hospital)