Answered step by step
Verified Expert Solution
Question
1 Approved Answer
Shun purchased a dress through an online boutique. She was at work when it arrived and forgot to try it on . Shun tried on
Shun purchased a dress through an online boutique. She was at work when it arrived and forgot to try it on Shun tried on the dress about days after receiving it and didnt like how it fit. She decided she would return it Shun was busy and didnt have time to go online and complete a return request. Forty days later, Shun discovered that the company has a strict day return policy and she is now unable to return the dress. Which actions do you recommend for the online boutique to improve customer satisfaction?
Notify customers after purchase by email to remind them of the strict day return policy
Accept customer returns over a longer time period such as to days
Send customers a coupon for percent off their next purchase
Include return instructions in the original shipping container that emphasizes the companys strict day return policy
Step by Step Solution
There are 3 Steps involved in it
Step: 1
Get Instant Access to Expert-Tailored Solutions
See step-by-step solutions with expert insights and AI powered tools for academic success
Step: 2
Step: 3
Ace Your Homework with AI
Get the answers you need in no time with our AI-driven, step-by-step assistance
Get Started