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Shun purchased a dress through an online boutique. She was at work when it arrived and forgot to try it on . Shun tried on

Shun purchased a dress through an online boutique. She was at work when it arrived and forgot to try it on. Shun tried on the dress about 14 days after receiving it and didnt like how it fit. She decided she would return it. Shun was busy and didnt have time to go online and complete a return request. Forty days later, Shun discovered that the company has a strict 30-day return policy and she is now unable to return the dress. Which actions do you recommend for the online boutique to improve customer satisfaction?
Notify customers after purchase by e-mail to remind them of the strict 30-day return policy
Accept customer returns over a longer time period such as 60 to 90 days
Send customers a coupon for 10 percent off their next purchase
Include return instructions in the original shipping container that emphasizes the companys strict 30-day return policy

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