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Sia, Soh and Weill, 2013 discussess the three structural elements of GLobal IT management. IT Shared Services, IT Centers of Excellence CoE and Value Managers.

Sia, Soh and Weill, 2013 discussess the three structural elements of GLobal IT management. IT Shared Services, IT Centers of Excellence CoE and Value Managers.

Does helpdesk operation fall under IT shared services? when should this function be centralized or decentralized?

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