Siccnano You have received several customer's complains about Andy your tour guide being rude and insensitive with customers and upon investigation you have found out that fundy is not familiar with the worms and cultural sensitivities of guests from south east Asian region. You have scheduled a coaching session with Andy to explain about cultural differences about that region and appropriate communication with guests. Scenario Mortify coaching needs and prepare for coaching Coach name: Staff member name: Dale and location's of propaned coaching How was the need for coaching identified? What sources of information did you use to worse the coaching need or skill gap? direction from cullenpics requek for coaching from stall personal observation and workplace member to be cuached other iplease specify Coaching rob and purpose of coaching: Description of bokke to be coached: Policies and procedures, health and safety and legislative requirements for bash Discussion with shall member Bake and location of pre-coachingcixun on Date: Coach signature