SIGN PAGE LAYOUT REFERENCES MAILINGS REVIEW VIEW PDFescape Desktop Creator PDFelement 1. List five principles of enhanced customer service experience. What common characteristics represent quality service to customers? 2. Identify six different customer service needs and expectations that you could determine and anticipate throughout service delivery. 3. You work waiting tables in a crowded, busy restaurant. The maitre di has just informed you that a regular customer with a sight impairment is on table 4. Explain five ways you would look after this customer. 4. You work at reception in a large hotel. A customer is checking in. According to their customer profile, they're hearing impaired. Describe four ways you would communicate with this customer. 5. You work as a tour guide. Your booking sheet says that your next group are from Cambodia and speak very little English. State eight ways you can overcome language barriers when dealing with them