Silver Lining Inc. has a balanced scorecard with a strategy map that shows that delivery time and the number of erroneous shipments are expected to affect the company's ability to satisfy the customer. Further, the strategy map for the balanced scorecard shows that the hours from ordered to delivered affects the percentage of customers who shop again, and the number of erroneous shipments affects the online customer satisfaction rating. The following information is also available: - The company's target hours from ordered to delivered is 40. - Every hour over the ordered-to-delivered target results in a 0.5% decrease in the percentage of customers who shop again. - The company's target number of erroneous shipments per year is no more than 65 . - Every error over the erroneous shipments target results in a 0.05 point decrease in the online customer satisfaction rating and an added future financial loss of $500. - The company estimates that for every 1% decrease in the percentage of customers who shop again, future profit decreases by 54,000 and market share decreases by 0.3%. - The company also estimates that for every 1 point decrease in the overall online customer satisfaction rating (on a scale of 1 to 10), future profit decreases by $3,000 and market share decreases by 0.6%. Using these estimates, determine how much future profit and future market share will change if: - Average hours from ordered to shipped is 27.5. - Average shipping time (hours from shipped to delivered) is 16.3. - Number of erroneous shipments is 80 . Total decrease in future profit 5 Round your answer to two decimal places. Total decrease in future market share pertormance metrics Buffalo BBQ Restaurant is trying to become more efficient in training its chefs. It is experimenting with two training programs aimed at this objective. Both programs have basic and advanced training modules, The restaurant has provided the following data regarding the two programs after two weeks of implementation: a. Compute the following performance metrics for each program: (1) Average hours of employee training per chef, rounded to one decimal place. Program A: hrs. per chef Program B: hrs. per chef (2) Average number of mistakes per chef, rounded to one decimal place. Program A: mistakes per chef Program B; mistakes per chef b. Which program should the restaurant implement moving forward? Moses Moonrocks inc. has developed a balanced scorecard with a measure map that suggests that the number of erroneous shipments has a direct effect on operating profit. The company estimates that every shipment error leads to a reduction of revenue by $3,000 and increased costs of about $2,000. If the company has the above budgeted sales and costs for next month (without accounting for any possible shipping errors), determine how many shipping errors the company can afford to have and still break even. Break-even shipping errors