simplify Evaluation Methods Identify the function proposed for evaluation (business and/or service delivery - CHOOSE ONE OR THE OTHER!) Describe a business function to evaluate (efficiency) Example: cost-benefit analysis of running a program Example: evaluating the rate of successful discharge from a program staffed by three therapists as opposed to four therapists Describe a service delivery function to evaluate (effectiveness) Example: determining effectiveness of a particular type of program component or intervention Example: measuring the length of intervention effect during and/or after treatment