1. Since October 2004, UK employers must follow a minimum process of three-stages for handling disputes with employees, including disciplinary and grievance matters; what are the basic minimum three stages required?
2. Douglas McGregor defined two main styles of management; what did he call them and how are each of the two styles typified?
3. Bruce Tuckman's theory about team development uses what four sequential rhyming words to describe the four stages of a group's progression?
4. What are Howard Gardner's seven (original) Multiple Intelligences?
5. According to Herzberg's motivational theory, which of these are 'hygiene needs' (also called 'maintenance factors') and which are true 'motivators': work conditions, salary, achievement, advancement, work itself, responsibility, company car, status, recognition, and personal growth?
6. What does VAK stand for in the learning styles theory?
7. What does the business acronym IPO stand for?
8. What does the PEST stand for in PEST analysis?
9. What visionary management thinker wrote The Age Of Unreason and The Empty Raincoat?
10. A lot of the traditional 20th century sales theory and training was influenced by the 1937 book 'How to Win Friends and Influence People'; who wrote it?