Single choice- 1. the customers' most basic requirements of an interaction A.Primary Expectations B.Secondary Expectations C.Thirdly Expectations D.Fourth Expectations 2. The core concept of user experience map is user's perspective to see the product. A. Customer thinking B. Supplier thinking C. User thinking D. Operator thinking must stand in the 3. is a visual technique to effectively describe the process of service delivery. A. Service Procedure B. Service flow chart C. Service system D. Standard Operating Procedure 4. Basic type of Layout Design A.Stable position layout,Relative position layout,Service line layout, B.Stable position layout,Fixed position layout,Relative position layout C. Fixed position layout,Relative position layout,Service line layout D.Stable position layout, Fixed position layout,Service line layout 5. In which method the determination of the weight is objective? A.Median method B.Factor scoring C. Geographic needs assessment D.Regression analysis method E, Multiple choice 1. Principles of Service Design including A. user-centered B. co-creative C. sequencing D. evidencing