• SITHFAB003 Assessment.v1.0

18:59 (9 1| as - Bogart... Section A: Skills Activity Objective: To provide you with an opportunity to show you have the required skills for this unit. This activity will enable you to demonstrate the following skills: I] Reading I] Writing I] Oral communication I] Numeracy I] Problemsolving I] Planning and organising I] Technology Answer the activity in as much detail as possible, considering your organisational requirements. 1. As a workplace activity (or simulated workplace activity) you will need to demonstrate your ability to operate within the service environment, this should include the following tasks: D Speaking with customers in a professional and friendly manner, and providing information and advice on beverages as required D Taking orders for beverages D Using active listening to determine customer requirements D Writing orders down and noting any customer preferences D Planning work tasks and organising beverage preparations D Reading and following workplace instructions, manufacturer instructions and recipes for beverage making D Visually estimating ingredient amounts when preparing beverages or grinding coffee beans D Confidently using machinery and equipment D Making text extractions to check quality of coffee D Monitoring the grinder and espresso (when using these), and problem-solving to make adjustments or changes where necessary to ensure quality ingredients and beverages. This activity will need to be observed by the trainer/assessor or third party, and all observations recorded in the observations and demonstrations checklist. 1} 19:00 9 n @ . 3'59? '5 is": Section A: Skills Activity Objective: To provide you with an opportunity to show you have the required skills for this unit. This activity will enable you to demonstrate the following skills: D Reading skills 0 read product information in bar menus, brochures, price lists and promotional materials 0 interpret at times complex information in Australian standards and organisational procedures 0 follow recipe cards to create unfamiliar beverage orders D Writing skills 0 record basic records of bar restocks and stock orders D Oral communication skills 0 use active listening and open and closed probe questioning to determine customer preferences 0 provide clear and accurate information on products tailored to the customer. D Numeracy skills 0 calculate ingredient quantities when preparing beverages 0 calculate the cost of transactions and provide correct change D Teamwork skills 0 provide operational and customer information to other bar staff during the service period and at handover D Planning and organising skills 0 sequence the preparation of beverage items to efficiently serve customers D Selfmanagement skills 0 manage own speed, timing and productivity D Technology skills 0 use electronic ordering and payment system Answer the activity in as much detail as possible, considering your organisational requirements. 1. Using your reading skills, carefully read a recipe card or reputable information source which describes how to create a cocktail that you have not made before. Follow instructions on this recipe card precisely, in order to create the cocktail to meet your organisation's quality standards for beverages. 4b 4}