situation: a resident who was buzzing for 3 hours and she was very upset since no one respond her. action: i advocate foe the resident's rights by discussing the issue with the management and apologize for the delay with the resident. outcome: the management assured that they would look into improving their response time to prevent similar incidents from happening in the future. the resident was satisfied. 1)what gonna be the feedback? 2)what improvement required and how to achieve them