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SITUATION: In your role, you are responsible for performing quality audits on potential defect packages that could be sorted into the wrong bag. The drivers
SITUATION: In your role, you are responsible for performing quality audits on potential defect packages that could be sorted into the wrong bag. The drivers take their bags onto their routes in the morning to go out for delivery. When a package is missorted into the wrong bag the Customer may not receive the item on the promised delivery day. One night, while performing your audits you encounter a situation where you could help sort packages to ensure that the sort finishes on time by abandoning the quality audits. What decision do you make and why?PROBE: Is quality or speed a higher priority for you in this situation? What impact could your decision have on the customer?
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