SITUATION NO. 20: STAFF HOLIDAYS

Many of our permanent Housekeeping staff have been granted annual leave at the same time of the year. All of the replacement staff are on a casual arrangement. They require extra supervision due to their unfamiliarity with the tasks they are required to perform. Towards the end of the holiday period, you notice that you are receiving more complaints than normal, including one guest who was irate at finding blood on his sheets and having to wait for a room change because none were ready. At the end of the next day period, you receive an angry call from finance, asking you why your staff budget has not been adhered to.

QUESTIONS:

1. State the positive facts of the case

2. State the negative facts of the case

3. What is the CORE issue of the case

4. What are your analysis of the case.

5. State any related ARTICLES or Laws of the Philippines that will support your analysis of the case