Situation: You are working in a small group that must provide timely support to clients. To maintain the level of service required, your group has created a work schedule that ensures that there will always be sufficient staff to fulfill the support requests. You hear a rumour that a member of your group is planning to take unscheduled time off. Response: Talk to the group member to determine whether or not the rumour is true. How effective is this response? Very ineffective Ineffective Somewhat ineffective Somewhat effective Effective Very effective