Situation: Your mother bought you a cellphone from E-Cellshop. When you turned on the cellphone, it displayed a message saying that there was a problem with the LCD, you went to the service center of the phone to ask for assistance they promised that they will look into the problem as soon as they can and told you to get your phone the next day. You are frustrated that you cannot use your phone and went home. The following day you went back to the service center and look for the service technician who repaired the phone. You found out that it was already repaired.

Question to answer

1.] If you were the manager of E-Cellshop, how would you ensure that your customers are always satisfied with your products and services?

Ans.:

Explanation:

2.] How can you avoid problems with your customers?

Ans:

Explanation:

(I would prefer long answers and the ideas are all included, hehe)

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List 5 products or services that u regularly purchase or avail. And after DESCRIBE THE VALUE YOU GAIN from them.

Product/Services Perceived value

1. 1.

2. 2.

3. 3.

4. 4.

5. 5.

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+ our topic is related to the relationship marketing which is about the value of the customers

+ i would prefer long answers/explanation, it is nice to read...