Situation:

Your team has won the contract to plan, oversee, execute the digital transformation at the organization. The CEO believes that the first task is to introduce a Knowledge Management System (KMS) into the organization. As with all capital intensive I.T. projects, there needs to be research and understanding of how this project will impact the department, organization, and customers.

Part 1:

The CEO wants to understand the scope of Knowledge Management System impact to the organization.

Your Task:

Choose one department to start the KMS deployment in the organization. Indicate the general changes that might be required to business processes to take advantage of KMS. Justify your selection of the KMS characteristics that will impact process, people, customers to launch KMS in that department.

To answer the above, the paper can be structured as below answering few additional questions (but not limited to):

Executive Summary

Table of Contents

Introduction

o Explanation of what is Knowledge Management System (KMS) and value of it.

Main body

o Explanation on what kind of organizational culture is best for organizations wanting to bring in a KMS. What change management process would be used to implement the KMS?

o What kind of technology is needed in the organization to deploy the KMS system? What is need at a desktop level, a network level, a storage level, a mobile level? What kind of cybersecurity is needed for the KMS?

o What are the challenges to get employees to use the KMS? What kind of training plan is needed to help employees engage with the KMS?

o What are some of the associated costs with KMS implementation? Provide an overview of the costs ranging from capital costs, training costs, and other associated costs.

o Any other important facts, issues, or challenges the team thinks the CEO needs to know.

Conclusion

References

Requirements:

This is a team project.

The project will be written in APA 7^th edition format.

There is no minimum or maximum length. The key to the paper is the completeness and thoroughness to meeting the content of the paper.

Diagram and tables in the paper are encouraged. They can be incorporated into the body of the paper.

The paper is a research-based consulting paper. The tone and style must be appropriate.

Remember the purpose of the paper - the team is writing it for the CEO to help understand digital transformation and the impacts and rewards of this change. Do not assume the CEO knows anything. Do not assume that the CEO will fill in the gaps of knowledge. Be specific and explicit in the writing.

Follow best practices for writing a consulting paper.

Marks will be based on the rubrics below:

Topics	Max. Grade
Subject Matter	65%
Key elements of assignments are covered Content is comprehensive, accurate, persuasive Displays an understanding of relevant theory Major points supported by specific references Research is adequate/timely, and citations are academically valid.
Organization	15%
The introduction provides a sufficient background on the topic and previews major points Central theme/purpose is immediately clear Structure is clear, logical, and easy to follow with proper headings Subsequent sections develop/support the central theme The conclusion follows logically from the body of the paper