Situation:

Your team has won the contract to plan, oversee, execute the digital transformation at the organization. The CEO believes that the first task is to introduce a Knowledge Management System (KMS) into the organization. As with all capital intensive I.T. projects, there needs to be research and understanding of how this project will impact the department, organization, and customers.

The CEO wants to understand the scope of Knowledge Management System impact to the organization.

Your Task:

Choose one department to start the KMS deployment in the organization. Indicate the general changes that might be required to business processes to take advantage of KMS. Justify your selection of the KMS characteristics that will impact process, people, customers to launch KMS in that department.

Q Explanation of what is Knowledge Management System (KMS) and value of it. Main body

o Explanation on what kind of organizational culture is best for organizations wanting to bring in a KMS. What change management process would be used to implement the KMS?

o What kind of technology is needed in the organization to deploy the KMS system? What is need at a desktop level, a network level, a storage level, a mobile level? What kind of cybersecurity is needed for the KMS?

o What are the challenges to get employees to use the KMS? What kind of training plan is needed to help employees engage with the KMS?

o What are some of the associated costs with KMS implementation? Provide an overview of the costs ranging from capital costs, training costs, and other associated costs.

o Any other important facts, issues, or challenges the team thinks the CEO needs to know.