SITXCCS007 Enhance customer service experiences

SITXCCS008 Develop and manage quality customer service practices

Assessment 1 - Report 1

For this assignment, students are required to provide a detailed professional report following the information bellow:

1.Place of employment or a past place of employment.

2.Provide an overview of the characteristics of customers you typically encounter at the business previously described.

3.Suggest 3 service standards to encourage quality customer service.

4.Provide and explain 5 examples of products and services you offer at the business previously described.

5.Choose 2 of the products and services you described previously. Describe the types of problems which might occur in relation to each product or service.

6.From the problems identified previously. What solutions could you implement to solve the customer's immediate problem and also demonstrate high quality customer service?

7.Why is it important to understand your competition in order to plan for quality customer service?

8.Provide and explain one method for informal and formal research that can be used to develop quality customer service.

9.Provide 2 examples each, for internal and external factors that management must be aware in order to provide quality customer service.

10.Identify ways you can obtain information about current trends in your industry.

11.Ways to develop a good relationship with suppliers in regards to efficient service delivery.