SITXCCS007 - ENHANCE CUSTOMER SERVICE EXPERIENCES

Which one is correct?

11.Select the correct technique for making a sale to the relevant description:

a.The alternative close- involves providing the customer with 2 choices. People do not

like to be given an ultimatum to buy something, so giving them a choice between 2 or

more options and lets them feel in control.

b.The summative close - can be used when the conversation has run out; don't ask the

customer whether they have any other concerns or questions. Sum up the

disadvantages to both parties.

c.The secondary close- involves letting the customer make a smaller decision that

commits them to a bigger decision. It can be combined with the alternative close

approach with good effect.

d.The customer's close - let the customer decide without any assistance.