SITXHRM003 Assessment - Observation.v1.0

Assessment 3

Service Instances - Details

You will be observed monitoring individual or team performance demonstrating at least 4 of the following

leadership and management roles: (Select 4)

decision making

delegation of tasks

information provision

provision of feedback

motivation through recognition and rewards

planning and organising

The selected roles may be observed individually on several occasions or during e.g. preparation and service for a

function, organising or holding an event or similar where a complete operational cycle can be observed.

Instance	Date	Duration from ... to...	Leadership role observed
Instance 1:			Decision making
Instance 2:			Delegation of tasks
Instance 3:			Provision of feedback
Instance 4:			Motivation through recognition and reward

Part A - Planning monitoring

1. Once you have selected the activities with your trainer, you will need to develop a plan for the situation(s) where you undertake monitoring including:

1. An overview of the activities typically undertaken by the team in the workplace or simulated training environment

1. A description of the team

1. The job roles and duties undertaken by each team member

1. How the tasks to be completed during the instance(s) will be planned, organised and allocated, and communicated to each team member or the team as a group

1. Provisions for decision making and delegation of tasks

1. The documentation you will use to assist you to inform staff (e.g. booking information, menus, schedules etc.)

1. The provisions for monitoring

1. The provisions for de-briefing staff at the end of the service instance(s)

Part B - Observation

You will demonstrate your ability to carry out each of the 4 activities planned for in Part A. Using your knowledge of leadership and management techniques, you will need to:

1. Plan and organise the activity (e.g. a meeting to provide workplace information)
2. Use appropriate decision making techniques
3. Delegate suitable tasks using the correct techniques
4. Collect and provide relevant feedback from and to staff
5. Use suitable motivation techniques

Part C - Post monitoring/observation. Evaluating the monitoring processes

1. Provide an overview of the efficiency and/or deficiency of the workplace practices:
2. What worked well?
3. What did not work well and why?

1. How effective was the communication:
2. Between you and individual team members
3. Between you and team
4. Amongst the team

1. How effective was the allocation and delegation of tasks to individuals and the team overall? What were the shortfalls or weaknesses you have identified, and which actions will you take to overcome these?

1. What feedback have you provided? To whom?

1. What feedback have you received from individuals, and the team overall?

1. How have you used feedback received and in which instances? How will you use feedback received for future services as part of continuous improvement?

I need4 transcripts between the demonstrator and staff of 4 activities of the observation.

For 4 activities, I choose'Decision making' , 'Delegation of tasks', 'Provision of feedback', 'Motivation through recognition and reward'.