Six Sigma is a common quality management practice used to help businesses improve their current processes, products or services by detecting the defects and find ways to eliminate them. Many successful examples by well-known companies demonstrated this methodology`s efficiency such as in Motorola, Amazon, General Electric…..etc.

  In practice, these companies use one of two paths to implement six sigma: DMAIC, which contains five phases ( Define , Measure , Analyze , Improve , Control ) , and DMADV which includes ( Define , Measure , Analyze , Design , Verify ).

  In this assignment, suppose that you are working at a company as Quality Records Investigator. In order to improve a current process, product or service, you were asked by the manager to create a plan using six-sigma methodology specifically (DMAIC).

To work on this assignment, choose a product or service, or process that you think it needs to be improved.

1. Define Stage : Product or Service Information: ( 1 point )

• Choose either product, service, or process to improve.

• Define the project scope, two objectives, and the duration.

• Identify the project`s team (key stakeholders).

2. Measure stage: ( 1 point)

• Use a process flowchart to identify the current process for your choice ( Inputs , action , outputs)

• Choose a measurement for your analysis (Nominal, Ordinal, Interval, Ratio).

3. Analyze stage : (1 point)

Based on your process flowchart and your desired outcomes, Define the Sources of Process Variation. (Causes of problem, or non-value processes)

4. Improve stage :( 1 point )

• Present no more than two conditions that have to be exited to work your desired plan.

5. Control stage :( 1 point )

• Identify two tangible & intangible measurements that the company can use to evaluate their performance after the improvement.

• In which way the company can help their employees to embrace the new changes (training, reward system ...)