SK u have recently been employed with AET Transport as the Customer Service Manager. Your role was created to address the ween AET Transports mission to provide quality customer service, and their actual un-organised / informal process for working tomers. Ir first task in this role is to develop and formalise AET's Customer Service Strategy. In undertaking this task, you are to: Provide a detailed written response outlining the process you would follow to undertake thistask Develop a Customer Service Strategy that: netcogs of sonsbive Inemazguan batuelloo hna Inome O Incorporates internal customer requirements He berfor I'm comeblve in_ spb edward wm is O Incorporates external customer requirements o Develops customer service standards that you would like to implement O Includes procedures for implementation of each standard o Covers a process for handling complaints and grievances O Identifies the required resources O Includes a roll-out and implementation process O Outlines both long term and short-term plans for monitoring the achievement of customer service aims, and evaluates their effectiveness, along with any associated forms required for this. should provide a detailed response to this task, as your assessor will be checking to ensure it meets the company requirement itten to an acceptable industry level