Skills and Knowledge Activity

Objective

To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence.

Complete the following individually and attach your completed work to your workbook.

The answer to the following question will enable you to demonstrate your knowledge of:

Use leadership techniques and strategies to facilitate team cohesion and work outcomes

Develop policies and procedures to ensure team members take responsibility for own work and assist others to undertake required roles and responsibilities

Establish processes to address issues and resolve performance issues

Support team to meet expected performance outcomes including providing formal and informal learning opportunities

Develop performance plans with key performance indicators (KPIs), outputs and goals for individuals or team with input from stakeholders

Communicate effectively with a range of stakeholders about team performance plans and team performance

Facilitate two-way flow of information between team and management relevant to team performance

Evaluate and take necessary corrective action regarding unresolved issues, concerns and problems raised by internal or external stakeholders.

Reading skills

Writing skills

Oral communication

Navigate the world of work

Interact with others

Get the work done

Explain how group dynamics can support or hinder team performance

Outline strategies that can support team cohesion, participation and performance

Explain strategies for gaining consensus

Explain issue resolution strategies.

Answer the question in as much detail as possible, considering your organizational requirements.

You are the head of strategy for a company of ABC Company. Your company is planning to return to the office from Working from Home (WFH) arrangements. The company operates an office space where 55 individuals will be situated. To comply with social distancing requirements, you may be required to restrict the inflow of staff returning to the office, meaning one or more departments may be required to continue the WFH arrangements. Departments are formulated as per the table below.

Department

Number of Staff

Marketing

12

Finance

10

Compliance

8

Advisory

18

Customer Service

5

IT

4

TOTAL

55

In thousand words or less:

You are responsible for completing the following tasks:

Identify which department/(s) is most suitable to continue WFH arrangements

Outline key changes that will come into effect resulting from COVID-19 and returning to the office.

Determine strategies for the facilitation of a two-way flow of information between management and relevant departments (still working from home).

Identify strategies to maintain worker satisfaction throughout the transition process.

Determine strategies to maintain staff KPIs, monitor worker feedback, and support worker performance during the transition process

Establish strategies to proactively take necessary corrective action for unresolved problems and issues in the workplace.

You will also need to:

Discuss/communicate this with relevant personnel to formulate changes that can help your team's performance

Explain how the organization will adhere to any relevant legislation, regulations, standards and codes and maintain relevant workplace documentation and resources.

Discuss your results with your team if required to help team performance, developing and explaining strategies and discussing options for individual improvement.