Skills Test:

This assessment task requires you to lead and facilitate a team for an ICT project. During this assessment task, you are required to complete the following activities: Activity 1: Plan team outcomes Activity 2: Prepare work plan Activity 3: Conduct a coaching session Activity 4: Support ICT team during the implementation of the project Activity 5: Prepare action plans based on the individual and team performance Activity 6: Monitor the outcomes of action plans This assessment task will be completed at your workplace or a simulated environment prepared by your training organisation.

Assessment activities Activity 1: Plan team outcomes Activity context Management wants you to plan team outcomes for the ICT project. The purpose of planning team outcomes is to ensure that the team members are clear regarding the following: expected outcomes goals behaviours Description of the activity This activity requires you to plan team outcomes. You are required to complete the following: Part A: Identify the common objectives of a workplace team, responsibilities and required outcome Part B: Develop an individual performance plan Part C: Develop a team performance plan Part D: Prepare a contingency plan Part A: Identify the common objectives of a workplace team, responsibilities and required outcome

This part of the activity requires you to identify the ICT project details and the objectives of the workplace team, responsibilities and required outcomes for the project. You must use template 1 to document your response.

Template 1: Objectives of a workplace team, responsibilities and required outcome ICT project details

Team members Responsibilities

Required outcomes for the project

Part B: Develop an individual performance plan This part requires you to develop an individual performance plan for a team member using the performance plan templated provided with this unit. To develop an individual performance plan, you are required to engage in discussion with the team member. When engaging in discussion with the team member to prepare a performance plan, you are required to: Follow the communication guidelines Ask questions to the team member using the discussion prompts provided. Comply with the organisation's standards when communicating with the team member. Use performance plan template provided with this unit. Document the following: o Outcomes, goals, and behaviours o Expectations o Resources required to complete the goal activities o Strategies to ensure team members are accountable for their roles and responsibilities o Progress monitoring Follow up schedule Progress benchmarks

Communication guidelines for the manager During the discussion Work through the discussion prompts below, focusing on issues that you want to discuss. During the discussion, you can positively influence the discussion by: o keeping honest communication going o being respectful o taking a positive approach and focusing on the future o having realistic and reasonable expectations of each other o seeking and confirming that you both understand what the other is saying by summarising key points and agreements Confirm what has been agreed including any actions such as who will do what and by when. Decide what will be recorded and how it will be recorded. Following the discussion Prepare the performance plan by recording the main points and what was agreed using the template provided.

Discussion prompts

1. Roles and responsibilities What are your objectives, responsibilities and key activities for the year ahead? What elements of your work are you going to focus on improving this year? 2. Conduct and behaviour What values or behaviours will be particularly relevant to your role? In what ways are you going to improve how you do your job this year? 3. Knowledge and skills What skills and knowledge will be important to your role this year? What skills and knowledge do you need to focus on developing this year? What learning and development activities will you undertake this year? How will new skills and knowledge be shared with others? How will your new skills and knowledge be applied to the job? 4. Performance What constitutes good performance in your current role? Are there any performance issues that need improvement? 5. Support Required What challenges might you experience that your manager may need to be aware of, or assist you with? What resources/support do you need to get the job done (other than learning and development activities addressed earlier)? Are there any changes to the work environment or arrangements that would assist you to do your job? How can your manager assist you to do a good job and possibly perform even better? Part C: Develop a team performance plan This part requires you to develop a team performance plan using the performance plan templated provided with this unit. To develop a team performance plan, you are required to engage in discussion with the team. When engaging in discussion with the team to prepare a performance plan, you are required to: Follow the communication guidelines Ask questions to the team using the discussion prompts provided. Comply with the organisation's standards when communicating with the team member. Use performance plan template provided with this unit. Document the following: o Outcomes, goals, and behaviours o Expectations o Resources required to complete the goal activities o Strategies to ensure team members are accountable for their roles and responsibilities o Progress monitoring Follow up schedule Progress benchmarks

Communication guidelines for the manager During the discussion Work through the discussion prompts below, focusing on issues that you want to discuss. During the discussion, you can positively influence the discussion by: o keeping honest communication going o being respectful o taking a positive approach and focusing on the future o having realistic and reasonable expectations of each other o seeking and confirming that you both understand what the other is saying by summarising key points and agreements Confirm what has been agreed including any actions such as who will do what and by when. Decide what will be recorded and how it will be recorded. Following the discussion Prepare the performance plan by recording the main points and what was agreed using the template provided.

Discussion prompts

1. Roles and responsibilities What are the team objectives, responsibilities and key activities for the year ahead? What elements of work is your team going to focus on improving this year? 2. Conduct and behaviour What values or behaviours will be particularly relevant to the team's role? In what ways is the team going to improve how they do their job this year? Are there any conflicts affecting team performance? 3. Knowledge and skills What skills and knowledge will be important to the team's role this year? What skills and knowledge do the team need to focus on developing this year? What learning and development activities will you undertake this year? How will new skills and knowledge be shared with others? How will your new skills and knowledge be applied to the job? 4. Performance What constitutes good performance in your current team role? Are there any performance issues that need improvement? 5. Support Required What challenges might your team experience that your manager may need to be aware of, or assist you with? What resources/support do the team need to get the job done (other than learning and development activities addressed earlier)? Are there any changes to the work environment or arrangements that would assist the team to do their job? How can your manager assist you to do a good job and possibly perform even better?

Part D: Prepare a contingency plan This part of the activity requires you to plan for contingencies that could impact the team. To do so, you are required to prepare a contingency plan using the template provided. The contingency plan must account for the following contingencies: unplanned leave or absence of workers re-allocation of work tasks succession planning for important team roles Template: Contingency plan Contingency plan Expected team contingencies Actions to be implemented Person responsible

Activity 2: Prepare work plan Activity context Management has approved the performance plans. They have decided that an implementation plan with regular follow-ups will be the best option to ensure the team is actively involved. The work plan will enable the new manager, (you), to monitor that the team and individuals are working towards the KPIs and goals established in the performance plan, mitigate any unforeseen risks at an early stage, and address any performance issues. Description of the activity This activity is a continuation of activity 1. This activity requires you to meet with the ICT team to develop the work plan. You must prepare the work plan using the template provided. Before preparing the work plans, you are required to identify the following based on the outcomes of Activity 1: Common team objectives. Team members responsibilities based on the staff expertise or development potential When conducting the session, you are required to: Communicate the common team objectives and responsibilities to team members. Allocate tasks to team members based on staff expertise or development potential. Provide appropriate instructions to the team members considering their responsibilities Facilitate open and respectful communication and collaboration between team members, considering the needs of those from diverse backgrounds Discuss the following to prepare the work plan: o Goals/activities o Responsibilities o Success criteria (KPIs) to measure success o Timeframe to complete the task o Resources required Agree on the work plan. Submit the completed work plan to the trainer/assessor.

Work plan template: Action plan Sr. no Goals/activities Responsibilities Success criteria Timeframe Resources

Activity 3: Conduct a coaching session This activity requires you to conduct a coaching session with the ICT team. The purpose of the coaching session is to: Enhance workplace culture. Manage workplace conflicts To conduct the coaching session, you are required to complete the following two (2) parts: Part A: Prepare to conduct the coaching session Part B: Conduct a meeting to coach the team members Part A: Prepare to conduct the coaching session

This coaching session requires you to prepare to conduct the coaching session. To do so, you are required to identify the following requirements of the coaching session. What is the goal of the coaching session? What skills will it focus on? What cross-collaboration opportunities amongst external and internal teams and individuals can be implied to enhance the workplace culture? How can conflicts be avoided and managed? How will you measure the achievement of the goal of the coaching session? You must use the template provided to document your response.

Coaching plan Goal of the coaching session

Skills that the coaching session will focus on (any two) Cross collaboration opportunities that can be implied to enhance workplace culture (any three)

KPIs to measure the achievement of the goal of the coaching session (any two) Procedures to avoid and manage conflicts (50-100 words)

Part B: Conduct a meeting to coach the team members This part of the activity is a continuation of part A. This part of the activity requires you to conduct a meeting with the ICT team to coach the team members. The agenda of the meeting is to coach the team members to enhance the workplace culture. Before the meeting, you are required to prepare a meeting agenda using the template provided. When conducting the meeting, you are required to: Greet the individual/team. Discuss the following: o goal of the coaching session o skills the coaching session will focus on Coach the team members regarding the following: o Different cultures and norms o Communication strategies that can be used when communicating with team members from diverse backgrounds o Strategies for effective cross-cultural communication o Strategies to avoid and manage conflicts Clarify the understanding of the team members. Answer the questions of the team members The individual/team members will: Clarify their doubts with the manger. Ask specific questions to enhance their understanding. After the meeting, you are required to complete the meeting minutes template provided. Meeting agenda template:

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic Discussion/Outcomes Action Officer Due Date Welcome

(Agenda item 1)

Topic?

(Agenda item 2)

Topic?

(Agenda item 3)

Topic?

Summary Overall Summary

Decision/s

Action/s if any Next Meeting time/date Meeting closed at: Minutes are a true and accurate record of the meeting Approved/confirmed by whom? Meeting minutes template:

Minutes of Meeting Meeting Objective:

Attendees:

Venue:

Date:

No. Points Discussed Actions Suggested Target Date Signature of attendee 1: Signature of attendee 2:

Signature of attendee 3: Signature of attendee 4:

Activity 4: Support ICT team during the implementation of the project Activity context The implementation of the ICT project has started. As a manager, you have the responsibility to support the ICT team during the implementation of the project. Description of the activity This activity requires you to support ICT team during the implementation of the project. To do so, you are required to conduct two (2) fortnight meetings with the team members during the implementation of the project. The purpose of the meeting is to monitor the implementation of the project and support the team in achieving team goals. During the meetings, you are required to: Discuss the progress of the project. Support individuals in the achievement of the common team goals. Identify and brainstorm the following with the team: o task-related issues and efficiencies o the possible solutions. Measure team member performance against agreed work plans Discuss the challenges that the team members are facing Provide feedback to the team members based on the outcomes of the project After the meeting, you are required to: Complete the meeting minutes template. Take actions to resolve and report task-related issues and inefficiencies identified during the meeting and complete template 3. Use problem-solving skills to deal with the challenges faced by the team members and complete template 3. Meeting minutes template (Fortnight meeting 1):

Minutes of Meeting Meeting Objective:

Attendees:

Venue:

Date:

No. Points Discussed Actions Suggested Target Date

Signature of attendee 1: Signature of attendee 2:

Signature of attendee 3: Signature of attendee 4:

Template 3: Fortnight meeting 1 Task-related issues and inefficiencies identified (any two) Actions taken to resolve the task-related issues and inefficiencies

Challenges faced by the team members (any two) Actions taken to deal with the challenges faced by the team members

Meeting minutes template (Fortnight meeting 2):

Minutes of Meeting Meeting Objective:

Attendees:

Venue:

Date:

No. Points Discussed Actions Suggested Target Date

Signature of attendee 1: Signature of attendee 2:

Signature of attendee 3: Signature of attendee 4:

Template 3: Fortnight meeting 2 Task-related issues and inefficiencies identified (any two) Actions taken to resolve the task-related issues and inefficiencies

Challenges faced by the team members (any two) Actions taken to deal with the challenges faced by the team members

Activity 5: Prepare action plans based on the individual and team performance Activity context Management has asked you to evaluate the performance of the team members and provide them with performance feedback. Description of the activity This activity is a continuation of activity 4. This activity requires you to conduct a performance review meeting with the ICT team. This meeting will be conducted after the second-fortnight meeting conducted during the implementation of the project (Activity 4). Before the meeting, you are required to: Evaluate the performance of a team member and the ICT team based on the outcomes of activity 4. Measure the team member's and team's performance against the performance plans prepared in Activity 1. Identify specific learning and development opportunities to improve the team and individual performance and behaviours Prepare a meeting agenda using the template provided. During the meeting, you are required to: Greet the participants Discuss the performance deficiencies with the team members and the ICT team Discuss the specific learning and development opportunities to improve team and individual performance and behaviours. Prepare an action plan in consultation with the team member and the team. Include the following details: o Performance issues o Learning and development opportunities o Success criteria (KPIs) to measure success o Timeframe to learning and development opportunities o Resources required Agree on the action plan. Submit the completed individual action plan to the team member and the trainer/assessor. Submit the completed team action plan to the ICT team members and the trainer/assessor. Individual action plan template: Individual action plan Performance issues Learning and development opportunities Success criteria (KPIs) to measure success Timeframe Resources

Team action plan template: Team action plan Performance issues Learning and development opportunities Success criteria (KPIs) to measure success Timeframe Resources

Activity 6: Monitor the outcomes of action plans Activity context Management has decided that the manager will a meeting with the team members/team to monitor the outcomes of the implementation plans. This will help the manager to: Ensure that the team and individuals are working towards the KPIs and goals established in the action plan Evaluate the success of learning and development opportunities. Description of the activity This activity is a continuation of activity 5. This activity will be conducted after 15 days of the implementation of the action plan prepared in Activity 5. The agenda of the meeting is to monitor the outcomes of the action plan and evaluate the success of learning and development opportunities. Before the meeting, you are required to prepare a meeting agenda using the template provided. When conducting the meeting, you are required to: Greet the individual/team. Discuss the following questions: o Did the implementation take place? o Was it successful? If yes: What improvements were you able to make? Do you recommend any further course of action? If no: What were the pitfalls? What will be the further course of action? What help do you require from the organisation? Agree on further solutions. The individual/team members will: Answer the questions asked by the manager. Provide their feedback on the further course of actions. After the meeting, you must complete the meeting minutes template provided. Meeting agenda template:

Date/Time: Location: Chairperson: Meeting Attendees: Full names and roles

Agenda Item/Topic Discussion/Outcomes Action Officer Due Date Welcome

(Agenda item 1)

Topic?

(Agenda item 2)

Topic?

(Agenda item 3)

Topic?

Summary Overall Summary

Decision/s

Action/s if any Next Meeting time/date Meeting closed at: Minutes are a true and accurate record of the meeting Approved/confirmed by whom? Meeting minutes template:

Minutes of Meeting Meeting Objective:

Attendees:

Venue:

Date:

No. Points Discussed Actions Suggested Target Date Signature of attendee 1: Signature of attendee 2:

Signature of attendee 3: Signature of attendee 4: