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Skim Helpshift's State of Customer Service Automation 2019 Report A. Tell me something about the way that customer service is changing with automation. What trends

Skim Helpshift's "State of Customer Service Automation 2019" Report A. Tell me something about the way that customer service is changing with

automation. What trends are apparent, and how will this change the following in the future:

The shopping experience

Customer expectations

references

https://get.helpshift.com/2019-state-of-customer-service-automation

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