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Smart goal: Gain new knowledge and apply it to the care setting. Quickly addresses patient and family grievances, directing them to the right department for

Smart goal: Gain new knowledge and apply it to the care setting. Quickly addresses patient and family grievances, directing them to the right department for resolution. Proactively seek ways to enhance job performance and foster a professional work atmosphere. Align performance with the Transformational Professional Practice Model, as well as the organizational values and guiding principles of Texas Children's

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