Smart Telecom

Traditional telecommunications platform

Phone lines

Voicemail

Centralized switchboard

Updated to include internet access $10$ years ago

Flagship product line created $37$ years ago

$64\%$ of corporate revenue

Business unit revenue has been basically flat for $3$ years

Traditional Telecommunications Industry

Top $4$ companies make up $78\%$ of the market

Smart Telecom is $2$nd in market share in the industry

Industry revenue is $3\%$ lower than last year

Major Trends

Almost all revenue is from existing customers, very few new customers

Typical customer is large multinational business

Contracts used to run for $5-7$ years, but have been shortened lately

Recent years have been characterized by several mergers and acquisitions