Smoother and more frequent communication undoubtedly makes business operations easier. Mobile technologies and real-time communicating can greater sense of unity and development from those out in the field to those in corporate headquarters. Managers are often on the move, but improved communication and access to live information can make managers more in tune with daily happenings in the supply chain. Beyond the traditional communication options smartphones offer 3PL companies' employees, enterprise technology systems readily available in the marketplace use pings and the information pings improve communication and provide the capabilities to make big carriers nimbler.

Strategic workforce management is especially critical for companies who are understaffed or having difficulty filling capacity. Flexible communication channels within all aspects of the supply chain can increase employee productivity and boost morale. Greater collaboration and communication ultimately boils down to better customer service. Communication aids in product tracking and delivery, which results in higher customer satisfaction with the supply chain process. When employees are connected through many stages of the supply chain, workers likely feel more fulfilled and operations often run more smoothly.

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