Social competence is a customer service strength. It comes from understanding your customers pain, relating to their frustration, and actively leading them to a solution through strategic language

1. True
2. False

The difference in word choice tells customers you're going to work with them to find a solution that works for them.

1. True
2. False

____________ is a well-known author on Emotional Intelligence Question 7 options:

1. Gary McGrath
2. Daniel Goleman
3. Kayako
4. Matt Dixon