Social Media has largely changed the landscape of how companies do business and how customers interact with companies. According to the textbook, "Research indicates that 44 percent of American tablet owners and 38 percent of smartphone users have their devices in hand while watching TV. About a third of 18-34 year old's are on social media sites in almost any situation where there is downtime." In this post, please share with the class how you think social media has positively impacted customer service practices. Be specific and use examples. Conclude your post with what you think are potential pitfalls for companies with the internet and social media from a customer service perspective