Some customers have given bad reviews about your restaurant and some of the staff handled the reviews inappropriately which led to more bad reviews. so It has been planned for a meeting to introduce the new procedure to the Team . All participants are available and willing to go, despite some complaints. You anticipate some anger during the meeting because it has been agreed that all communication regarding Customer Reviews and Complaints would go through you (as the Manager). Every review or complaint pertaining to their section of the restaurant has previously received a response from one of the three team leaders. both favourable and unfavourable comments and concerns.

Question.

1. What is one issue of this situation?

2. What is the Problem of this issue?

3. What is the solution to this issue?