Some of you got very practical with your suggestions here (like, respect the customer)- which is fine @ But from a legal perspective, the main thing to do when thinking about drafting this is a) identify what intentional torts might a bouncer be apt to commit while doing his/her job and b) identify how can an employer avoid a problem with vicarious liability by helping their employees understand and avoid the pitfalls. "Unreasonable force" is a problem area for lots of the intentional torts, and should be carefully addressed in an employee manual